FAQs

How do I know which size fits me?
Please refer to the size chart on each product page.

What material are your clothes made of?
All items include detailed material info on their product pages.

Are your products true to color?
We try to represent colors accurately, but monitor settings may vary.

Can I pre-order items?
Pre-orders are available for selected items and will be noted on the product page.

Are your products ethically made?
Yes, we source items from trusted suppliers adhering to ethical standards.

Do I need to pay customs fees?
International customers may be responsible for customs duties.

Can I change the shipping method after ordering?
Shipping changes are only possible before order processing.

How should I care for my clothing?
Care instructions are provided on each product page.

Can I return personalized items?
Custom or personalized products are non-refundable unless defective.

What if my item is missing a part?
Contact customer service with proof for a replacement.

Do you restock sold-out items?
Some items are restocked; sign up for notifications on product pages.

How do I cancel a return?
Contact us immediately before sending back the item.

Can I change my order address for international shipments?
Only before processing; additional fees may apply.

Do you offer bulk discounts?
Yes, discounts for multiple items are available on select products.

How do I contact support for urgent issues?
Email us at service@styssyonline.shop or use our contact form.